Privacy policy
At SOFLICARE, we understand that trust matters — especially when you're sharing personal information during a sensitive time in your life. This policy explains what we collect, why we collect it, and how we keep it safe. We've tried to write it in plain language, without the legal fog.
Last updated: 2025-07-01
Who we are
This website is operated by SOFLICARE team. If you have any questions about your privacy or this policy, you can reach us any time at support@soflicare.com.
What we collect
When you visit our store, place an order, or contact us, we may collect:
- Information you give us: your name, email address, shipping and billing address, phone number (if provided), and order details. When you pay, your payment card details are entered directly into our payment provider's secure system — we never see or store your full card number.
- Information collected automatically: basic technical details like your device type, browser, and how you navigate our site, gathered through cookies and similar technologies. This helps the store work properly and helps us understand what's useful to visitors.
- Information you choose to share: for example, if you subscribe to our newsletter or send us a message.
Why we collect it
We use your information only for clear, practical reasons:
- To process and deliver your orders, and to send you order and shipping updates.
- To respond to your questions and provide support.
- To send you marketing emails — but only if you've asked us to, and you can unsubscribe at any time with one click.
- To keep our store secure, prevent fraud, and meet our legal and accounting obligations.
- To improve how our store works and understand what our customers value.
We do not sell your personal information to anyone. Full stop.
Who we share it with
Running an online store means working with a few trusted partners who help us operate. We share only what's necessary, and only with providers who are bound to protect your data. These typically include:
- Shopify, which powers our online store and securely handles orders.
- Payment providers, who process your payment securely.
- Shipping and fulfillment partners, who deliver your order to you.
- Email and analytics tools, which help us send updates and understand site usage.
We may also disclose information if the law requires it, or to protect our rights, safety, or property.
Cookies
Like most websites, we use cookies — small files stored on your device — to make the store function, remember your cart, and understand how the site is used. You can control or disable cookies through your browser settings, though some parts of the store may not work as well without them.
How we protect your information
We take reasonable measures to keep your information secure, including using trusted, established platforms that encrypt sensitive data. No method of transmitting data online is ever completely risk-free, but we work only with partners who take security as seriously as we do.
How long we keep it
We keep your information for as long as needed to fulfil your order, provide support, and meet our legal and accounting obligations — and no longer than necessary after that.
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Ask us to correct or update it.
- Ask us to delete it.
- Object to or restrict how we use it.
- Withdraw your consent to marketing at any time.
To exercise any of these rights, just email us at support@soflicare.com and we'll help. If you're in the European Union or United Kingdom, you also have the right to lodge a complaint with your local data protection authority.
International shipping
Because we ship worldwide, your information may be processed in countries other than your own, including where our service providers operate. Wherever it's handled, we take steps to ensure it stays protected in line with this policy.
Children's privacy
Our store and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we'll delete it.
Changes to this policy
We may update this policy from time to time as our store or the law evolves. When we do, we'll change the "last updated" date above. We encourage you to check back occasionally.
Contact us
If you have any questions about this policy or how we handle your information, we're always happy to help. Email us at support@soflicare.com and a real person will get back to you.