Shipping & Returns
Getting your SOFLICARE order to you should be the easy part. Here's exactly how it works — no fine print, no surprises.
Free shipping, worldwide
We offer free shipping on every order, to every country. Wherever you are, there's no minimum to reach and no delivery fee added at checkout — the price you see is the price you pay.
When your order ships
Orders are processed and dispatched within 24 hours on business days. If you order over a weekend or holiday, it'll go out the next working day.
Delivery times
Delivery times vary depending on where you are:
- Europe: typically 5–7 business days
- United States: typically 9–12 business days
- Rest of the world: typically 9–14 business days
These are estimates, not guarantees — occasionally customs or local postal delays can add a little time, and that part is out of our hands. If your order ever seems stuck, just reach out and we'll help you track it down.
Customs & duties
For most destinations, everything is included. In some countries, local customs charges or import duties may apply on delivery. These are set by your own country, not by us, and aren't something we're able to control or refund — but if you're unsure about your location, send us a message before ordering and we'll tell you what we know.
Our 14-Day Comfort Guarantee
We want you to feel completely at ease with your purchase. That's why every SOFLICARE order comes with our 14-day comfort guarantee.
Try it on, wear it, see how it feels. If it isn't right for you, you have 14 days from the day it arrives to return it for a full refund. No long forms, no awkward questions — your recovery is demanding enough without a difficult returns process on top of it.
How to make a return
It's simple:
- Email us at support@soflicare.com within 14 days of receiving your order, and let us know you'd like to return it.
- We'll reply with everything you need to send it back.
- Once it reaches us, we'll process your refund to your original payment method.
To be refunded, items should be returned in clean, unbroken condition. We completely understand that you'll want to try it properly first — that's exactly what the guarantee is for.
Exchanges
Need a different size? The easiest way is to return your original order for a refund and place a new one, so you get the size you need as quickly as possible. If you'd like a hand choosing, just ask — we're always happy to help with sizing before you decide.
Questions?
A real person reads every message we receive. If anything about shipping, tracking, or returns is unclear, get in touch at support@soflicare.com and we'll get back to you within one business day.